Refund and Returns Policy

We back your first FocusFlow order with a 60-day, no-questions-asked money-back guarantee. This page explains exactly how it works.

Scope: first order only

The 60-day money-back guarantee covers a customer’s first FocusFlow order, whether that was a one-time purchase or the first shipment of a new subscription. It is a genuine guarantee, honored as advertised, with no hoops to jump through, on that first order. Subsequent subscription renewals and reorders are not covered by the guarantee. If you want to stop future renewals, cancel your subscription (see “Subscriptions: cancelling vs. refunding” below); cancelling is free, available anytime, and separate from this guarantee.

How to request a refund

Email support@focusflowdaily.com within 60 days of your first order’s delivery date and let us know you would like a refund. Please include your order number (from your confirmation or shipping email) so we can find your order quickly. We do not require a reason, a survey, or a returned product.

What gets refunded

We refund the full purchase price of your first order. Since shipping is already free on every order, there is no shipping charge to refund. You keep the product; there is no need to send anything back to us.

When you’ll see your refund

Once we approve your request, we process the refund back to your original payment method right away. Most banks and card issuers post the credit within 5 to 10 business days, though the exact timing depends on your bank.

Subscriptions: cancelling vs. refunding

Cancelling a subscription and requesting a refund under the guarantee are two different actions, and they are not the same thing:

• Cancelling stops future renewals and charges. It does not, on its own, refund any charge that has already gone through. You can cancel anytime from your account page, for any reason, whether or not you are within the guarantee window; see our Terms of Service for the full subscription mechanics.
• Refunding under the guarantee returns the money for your first order only, within 60 days of that order’s delivery. Subscription renewals and reorders are not eligible for a guarantee refund. If a renewal charge was made in error (for example, you had already cancelled), contact us and we will look into it, but that is a billing correction, not the guarantee.

If you want to stop future charges and, separately, request a refund on your first order (assuming you are still within 60 days of that order’s delivery), tell us both in the same email and we will take care of both.

Damaged or incorrect items

If your order arrived damaged, or you received the wrong item, email support@focusflowdaily.com with your order number and, if you can, a photo of what arrived. We will send a replacement or issue a refund, whichever you prefer, at no cost to you.

Fair use

This guarantee is designed for customers genuinely trying FocusFlow to see if it works for them. We reserve the right to decline a refund request in cases of clear abuse of this policy, such as repeated refund requests on the same account. This is not the normal case; the overwhelming majority of requests are approved without any back and forth.

Contact us

Questions before you even order, or ready to request a refund? Email support@focusflowdaily.com. We aim to respond within 1 business day.